Background to this inspection
Updated
6 March 2019
The inspection:
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014
Inspection team:
The service was inspected by one adult social care inspector.
Service and service type:
Doncaster Crisis Accommodation and Helpline is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
The inspection was unannounced, meaning the staff and management did not know that the inspection ws going ot be taking place.
What we did:
Prior to the inspection visit we gathered information from a number of sources. We looked at the information received about the service from notifications sent to the Care Quality Commission by the registered manager. We also looked at the provider information return [PIR]. This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.
We met two people using the service to gather their views and experiences. We spent time observing staff interacting with people and observed an admission and a staff handover meeting.
We spoke with two staff members and two members of the management team. We looked at documentation relating to five people who were using, or had recently used, the service, four staff files and information relating to the management of the service. Following the inspection the registered manager provided CQC with further information we had requested.
Updated
6 March 2019
About the service:
Doncaster Crisis Accommodation and Helpline is a small service providing short term support to people experiencing mental health crisis. There are five beds although currently the service is funded to offer four places. People stay for a maximum of seven nights. At the time of the inspection two people were using the service, and in the last year over 150 people have received care and support at the service.
People’s experience of using this service:
People received support which was tailored to their needs, delivered by staff who treated them with respect and understood their goals and aspirations. Staff treated people with warmth and empathy, and exhibited a passion for their roles.
The management team within the service had fostered a culture of openness and continuous improvement. There was effective communication between staff and managers, underpinned by regular team meetings and staff supervision and appraisal. Staff received training and support to ensure they had the skills and knowledge to carry out their role effectively.
People had access to healthcare professionals as required. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
People received support in an environment that was safe. Risk assessments were thorough, and the premises were regularly audited to ensure they were safe and fit for purpose. Staff had received appropriate training in relation to health and safety.
People were protected against the risk of abuse. Staff had received training in relation to safeguarding, and records showed the provider had taken all the required steps when people were suspected to be at risk of abuse.
People’s feedback was regularly sought, so that they could contribute to ongoing improvements within the service. We saw evidence of this during the inspection.
Rating at last inspection:
The service was last inspected in April 2016, where it was rated good.
Why we inspected:
This was a planned comprehensive inspection based on the rating at the last inspection.