25 June 2015
During a routine inspection
Recovery House - Harrow Assessment Unit provides accommodation and personal care for a maximum of seven people. There were six people at the time of this inspection. The service works primarily towards supporting people to develop skills to enable a future move into supported or independent living.
The inspection took place on the 25 June 2015 and was unannounced. At our last inspection in January 2014 we found the provider was meeting the all the regulations we inspected. .
There was a registered manager at this home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered providers and registered managers are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were satisfied with the care they received. They told us staff were caring and that their independence was promoted. There were clear procedures in place to recognise and respond to abuse and staff had been trained in how to follow these.
Risk assessments were in place for every person receiving care. We saw these reflected current risks and ways to reduce the risk from happening.
There were appropriate arrangements for the management of people’s medicines and staff had received training in administering medicines.
Staff received an induction and training and they were supported through regular supervision and appraisal. We saw staff had received training in the Mental Capacity Act (MCA) 2005 and people’s capacity was assessed in line with the MCA.
People were supported to maintain a balanced diet. Health and social care professionals were regularly involved in people’s care to ensure they received the right care and treatment.
Staff knew people’s needs well. They treated people with dignity and respect. People told us they were well looked after. They felt confident they could share any concerns and these would be acted upon.
There was a positive and open culture at the service. Staff were encouraged to be involved in regular meetings to share their views and concerns about the quality of the service. Systems were in place to monitor and improve the quality of the service.