Background to this inspection
Updated
10 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 21 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
10 February 2022
About the service: Moultrie Road is a care home that provides personal and nursing care for up to seven people with mental health conditions. At the time of the inspection five people lived at the home. The accommodation was established over two floors. On the ground floor there were bedrooms and bathrooms, a shared communal lounge, a dining room, storage areas and laundry areas and a communal kitchen. On the second floor there were bedrooms and bathrooms.
Moultrie Road also provides personal care for people living in their own homes in the community. Four people were receiving personal care in the local community through a supported living scheme.
People's experience of using this service: Moultrie Road was clean and comfortable with plenty of room for people to live. People told us they felt safe with staff who visited them in their own home.
People's safety had been considered and risks were managed to maintain people's safety. Staff had received training in relation to safeguarding and knew how to protect people from harm. Medicine was managed safely. The risk of any infection spreading was reduced by the maintenance of good hygiene practice.
The provider delivered person-centred care. People’s needs were assessed in detail to ensure the service could be tailored to meet their individual social, care and health needs. People’s outcomes and long-term goals were considered, to ensure people achieved those goals. People were supported to have choice and control of their lives, and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. Health care had a focus to ensure people's ongoing wellbeing and concentrated on improving people’s health.
People enjoyed living at the home and told us staff were kind and respectful of their choices. People were treated kindly and compassionately by staff. People were supported to express their views and make decisions about the care and treatment they received. Staff respected people's privacy and dignity.
People were supported to take part in activities of their choice. Information was provided in a range of formats to support people’s understanding. People could access spiritual support to meet their religious beliefs. The provider had a complaints policy and process in place; people told us they would feel comfortable raising complaints. When people reached the end of their life, the provider had policies in place to meet their wishes and preferences.
The service was well Led. The provider had quality monitoring arrangements through which they continually reviewed evaluated and improved people's care. People, stakeholders and staff had an opportunity to shape the service. The provider invested in staff development to ensure people received care from experienced and caring leaders.
We found the service met the characteristics of a ‘Good’ rating in all areas. For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection: Good. The last report for Moultrie Road was published in June 2017.
Why we inspected: This was a planned comprehensive inspection that was scheduled to take place in line with Care Quality Commission scheduling guidelines for adult social care services. At this inspection we found the service continued to be rated as ‘Good’.
Follow up: We will continue to monitor the service to ensure it meets its regulatory requirements. More information is in the 'Detailed Findings' below.