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We are carrying out a review of quality at Strathmore House. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 1 July 2017

Strathmore House is registered to provide accommodation and personal care for up to 14 people. People who use the service have a learning disability. At the time of our inspection 14 people were using the service. At our previous inspection in March 2015, we rated the service as 'Good'. At this inspection, we found that the service remained 'Good'.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

Staff understood how to keep people safe and staff supported people to understand potential risks to their health, safety and wellbeing. People’s medicines were managed safely.

People were protected from the risk of abuse because staff knew how to recognise and report potential abuse. Safe staffing levels were maintained to promote people’s safety and to ensure people participated in activities of their choosing.

People’s health and wellbeing needs were monitored and people were supported to access health and social care professionals as required. People could eat meals that met their individual preferences.

Staff supported people to make decisions about their care and when people were unable to make these decisions for themselves, the requirements of the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards (DoLS) were followed.

Staff received regular training that provided them with the knowledge and skills to meet people’s needs.

People had positive relationships with the staff and staff promoted people’s independence and right to privacy.

People were involved in the assessment and review of their care and people were supported and enabled to make choices about their care and the choices people made were respected by the staff.

Staff supported people to access the community and participate in activities and roles that met their individual preferences.

Staff sought and listened to people’s views about the care and action was taken to make improvements to care. People understood how to complain about their care and a suitable complaints procedure was in place.

People and staff told us that the registered manager was supportive and approachable. The registered manager and provider regularly assessed and monitored the quality of care to ensure standards were met and maintained.

The registered manager understood the requirements of their registration with us and they notified us of reportable incidents as required.

Inspection areas

Safe

Good

Updated 1 July 2017

The service remains good.

Effective

Good

Updated 1 July 2017

The service remains good.

Caring

Good

Updated 1 July 2017

The service remains good.

Responsive

Good

Updated 1 July 2017

The service remains good.

Well-led

Good

Updated 1 July 2017

The service remains good.