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We have edited the inspection report for Tabley House from 13 November 2018 in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.

Inspection Summary


Overall summary & rating

Good

Updated 9 March 2021

Tabley House is a residential care home providing nursing and or personal care to 43 people aged 65 and over at the time of the inspection. The service can support up to 59 people. Accommodation is provided across two separate floors in two separate units.

We found the following examples of good practice.

People told us that they felt safe and well cared for and made positive comments about the staff including, “Staff are very good and always respectful” and “The home is lovely it meets my needs well.”

Relatives of people who lived at the home told us how they had been supported and kept informed throughout the COVID19 crisis. They told us that managers and staff had helped them maintain contact with their relatives via, Zoom meetings, Video calls and telephone calls.

A visiting doctor praised the management and staff for the way they had managed throughout the COVID-19 crisis advising us that the standard of care, communication, and respect they have for people and their wishes and needs was outstanding.

At the time of the inspection visits inside the home were only allowed in exceptional circumstances such as end of life. At such times special arrangements would be made, sensitive to the needs of the person and their visitors to ensure the safety and wellbeing of all concerned.

The provider had acquired a purpose-built visiting pod which was located directly outside the home at the front entrance. The visiting pod was heated, ventilated, and fitted with internal screen and intercom to afford safe visiting. Arrangements were being made to recommence visiting in the visiting pod in the week following our inspection. In the interim people could keep in touch with their relatives by phone and video calls.

All visitors were offered a lateral flow device (LFD) test for COVID-19 and were asked to complete a health screening form, had their temperature checked and were provided with PPE to wear throughout their visit.

Whole home testing was in place for people, and staff.

Staff had benefited from training, support and guidance on infection control including COVID-19 and demonstrated skill and confidence in the way they carried out their duties and responsibilities.

Staff had access to PPE and there were PPE ‘stations’ situated at various locations around the home.

The home was clean and free of malodour throughout. Enhanced cleaning schedules had been introduced and monitored closely by senior staff to reduce the risk of transmission of COVID-19.

Inspection areas

Safe

Good

Updated 9 March 2021

Inspected but not rated

Effective

Good

Updated 9 March 2021

Caring

Good

Updated 9 March 2021

Responsive

Good

Updated 9 March 2021

Well-led

Requires improvement

Updated 9 March 2021