Cygnet Hospital Beckton

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• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

This means we looked for evidence that patient's care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last inspection we rated this key question good. At this inspection the rating has remained good.

This meant patient's outcomes were good, and patient feedback confirmed this.

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This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The serviced maximised the effectiveness of patient's care and treatment by assessing and reviewing their health, care, wellbeing and communication needs with them.

Staff completed a comprehensive assessment of patients in a timely manner at, or soon after, admission. This included the assessment of physical health needs. For example, we saw care plans for management of diabetes, asthma, self-harm and catheter use. Patients were registered with GPs and staff usually escalated matters to the local acute hospital when necessary.

Care plans were personalised, holistic and recovery-orientated. They demonstrated collaboration with patients and were updated when necessary. Most patients we spoke with said they had been given a copy of their care plan. However, as mentioned under the safe key question, care plans for ongoing physical health monitoring of patients on high risk medicines were not always followed. Patients and most carers we spoke with felt the service met their individual needs. A psychotherapist said they used paper and drawings for a patient who preferred visual information. Another staff member said they enlarged documents for a patient who had poor eyesight.

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Patients had a named nurse and weekly one-to-one sessions were detailed as part of their care plan. However, feedback from 2 patients on New Dawn and our review of care records showed these did not always take place weekly.

Staff said psychological therapies could be adapted to accommodate neurodiverse patients, and one member of staff was trained in diagnosing autism spectrum disorder.

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We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.