• Care Home
  • Care home

Amberley Hall Care Home

Overall: Good read more about inspection ratings

55 Baldock Drive, Kings Lynn, Norfolk, PE30 3DQ (01553) 670600

Provided and run by:
Athena Care Homes (Gaywood) Limited

Latest inspection summary

On this page

Background to this inspection

Updated 18 September 2021

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

This inspection was undertaken by two inspectors and an Expert by Experience who undertook phone calls to relatives.

An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Amberley Hall Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority who work with the service.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all of this information to plan our inspection.

Overall inspection


Updated 18 September 2021

About the service

Amberley Hall is a residential care home and was providing accommodation and personal and nursing care to 89 people at the time of the inspection. The service can support up to 106 people and provides a service to older and younger people, including those with physical disabilities and those living with dementia.

Amberley Hall is divided into six units. The service had one unit for up to 20 people which was used for people recently discharged from hospital. Staff in this unit worked in partnership with other healthcare professionals, some of whom were based on the unit, to aid people's recovery.

People’s experience of using this service and what we found

People and their relatives told us they felt safe. People were safeguarded from the risk of abuse by trained, knowledgeable staff and received safe care and treatment. One person, “I feel very safe here. The staff are always there for me.”

Staff were provided with guidance to support people safely. Risks to people's health, safety and wellbeing had been identified, assessed and reviewed regularly.

Any incidents and accidents at the service were analysed and action taken in response to the findings.

Medicines were managed safely, and infection prevention and control procedures were followed. Staff facilitated visits for relatives and friends.

Recruitment procedures were followed to ensure staff were recruited safely and all relevant pre-employment checks completed. Staffing levels were reviewed regularly to ensure people’s needs were met.

The registered manager used a wide variety of methods to monitor the safety and quality of the service and make improvements where needed. Staff and relatives told us that the registered manager was approachable, and staff were confident that action would be taken if they raised concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 7 February 2020).

Why we inspected

This was a planned inspection based on our ongoing monitoring of the service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.