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Amberley Hall Care Home Good

Inspection Summary

Overall summary & rating


Updated 18 September 2021

About the service

Amberley Hall is a residential care home and was providing accommodation and personal and nursing care to 89 people at the time of the inspection. The service can support up to 106 people and provides a service to older and younger people, including those with physical disabilities and those living with dementia.

Amberley Hall is divided into six units. The service had one unit for up to 20 people which was used for people recently discharged from hospital. Staff in this unit worked in partnership with other healthcare professionals, some of whom were based on the unit, to aid people's recovery.

People’s experience of using this service and what we found

People and their relatives told us they felt safe. People were safeguarded from the risk of abuse by trained, knowledgeable staff and received safe care and treatment. One person, “I feel very safe here. The staff are always there for me.”

Staff were provided with guidance to support people safely. Risks to people's health, safety and wellbeing had been identified, assessed and reviewed regularly.

Any incidents and accidents at the service were analysed and action taken in response to the findings.

Medicines were managed safely, and infection prevention and control procedures were followed. Staff facilitated visits for relatives and friends.

Recruitment procedures were followed to ensure staff were recruited safely and all relevant pre-employment checks completed. Staffing levels were reviewed regularly to ensure people’s needs were met.

The registered manager used a wide variety of methods to monitor the safety and quality of the service and make improvements where needed. Staff and relatives told us that the registered manager was approachable, and staff were confident that action would be taken if they raised concerns.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 7 February 2020).

Why we inspected

This was a planned inspection based on our ongoing monitoring of the service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 18 September 2021

The service was safe.

Details are in our safe findings below.



Updated 18 September 2021



Updated 18 September 2021



Updated 18 September 2021



Updated 18 September 2021

The service was well-led.

Details are in our well-led findings below