South Wold Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People and their relatives told us their care was regularly reviewed. The registered manager told us, when people were new to the service they would gather as much information prior to the person coming to the service to ensure they could safely meet their needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. The service used nationally recognised evidence-based tools such as Waterlow score, which is a tool to assess people’s risk of developing pressure areas and poor skin integrity. The service made referrals and worked with health professionals to ensure they were delivering evidence-based care.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The service had a small staff team which meant people had consistence of care. There were times when the staff team needed to work creatively in order to meet people's needs. People and relatives told us the staff team worked well together.

The provider always supported people to manage their health and wellbeing to fully maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Care plans included information about medication and past medical history. The service had built up a strong working relationship with a dentist who was able to provide dental care to people within the home. One person we spoke with was very nervous about seeing the dentist, however they recognised that having one come to see them where they lived and with the support of staff was making them feel less nervous as they were supported well. People at the service were able to receive dental care without leaving the service, significantly reduced the pain they were experiencing and improved their overall comfort and quality of life.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

People and their families told us their care was regularly reviewed. They said staff supported them to have positive outcomes by listening to them. The registered manager and the management team were able to discuss how they supported people who sometimes showed distressed and anxiety. They worked with people, so they felt supported and listened to.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff supported people by asking for their consent when delivering personal care. People and relatives told us staff supported them with dignity and always asked for consent.