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Way Ahead Care - Bath and North East Somerset Good

Inspection Summary


Overall summary & rating

Good

Updated 17 April 2019

About the service: Way Ahead Care – Bath and North East Somerset LTD is a domiciliary care service that was providing personal care to 94 people aged 65 and over at the time of the inspection.

People’s experience of using this service:

The provider looked for ways to improve the service and the quality of care provided, this included operating a ‘positive complaints’ policy and speaking with professionals about how they could work together to improve the lives of people.

People told us their wishes were respected. Care plans included information important to the person, which promoted independence and was personalised to meet individual needs.

People told us that they were cared for by well-trained staff. Staff received training relevant to their role and told us the training they received was very good.

Staff, people and relatives spoke positively about the registered manager and management team. Staff told us that they felt well-supported and the registered manager was accessible to people and staff.

Staff who visited with people were kind and caring and people confirmed this. People received a service that was responsive to their needs and were involved with planning and reviewing their care.

The provider had an open and honest culture, when things went wrong the service apologised to people and looked to make changes to prevent a recurrence.

The service worked with others to explore ways that could improve the lives of people. For example, providing unpaid carers with the opportunity to access complimentary training sessions.

The provider had a programme of quality audits in place and reviewed and analysed information to identify potential themes and trends.

The service worked effectively with healthcare professionals to ensure good outcomes for people.

Rating at last inspection: ‘Good’ (September 2016)

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: We will continue to monitor the service through the information we receive. We will inspect in line with our inspection programme or sooner if required.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 17 April 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 17 April 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 17 April 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 17 April 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 17 April 2019

The service was well-led

Details are in our Well-Led findings below.