Prime Care Domiciliary Essex

Updated 8 May 2025

Prime Care Domiciliary Essex provides personal care and support to people who require assistance in their own home. This service is a domiciliary care agency. At the time of our assessment 17 people were being supported by the service. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. The service is also registered to support people with a learning disability and autistic people. We expect health and social care providers to guarantee autistic people and people with a learning disability respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people; and providers must have regard to it.

We carried out our on-site responsive assessment on 13 May 2025, offsite activity started on 9 May 2025 and ended on 15 May 2025. The assessment was completed to follow up on the last assessment to see if improvements had been made. We found the service had made improvements and are no longer in breach of regulations in safe care and treatment, safe and effective staffing, good governance, and the notification of incidents. The registered manager and operations manager now had systems in place to monitor the service, which provided good oversight to monitor and improve outcomes for people. This assessment was announced.

Updated 8 May 2025

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff had a good understanding of people's preference of care, staff promoted people's independence. People and relatives told us they got on well with staff and staff knew how to support them. A person told us, “The staff are a delight to work with. They are a polite, brilliant group of people, whose culture it is to help. They are nice people.” A relative told us, “The staff are kind and caring, with a great attention to detail, especially with things like medication – very focused.” Another relative told us, “The carers are excellent. I’m happy, they are pleasant, polite and efficient. They all work well together as a team and have given me so much advise.”