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Inspection Summary


Overall summary & rating

Outstanding

Updated 28 February 2020

About the service

Collinson Court is a residential care home providing personal care to seven adults with learning disabilities and autism at the time of the inspection. The service can support up to 12 people. Collinson Court accommodates seven people in one adapted building which is divided into a number of separate apartments; these are either shared between two people or occupied by a single person.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service and what we found

Without exception, relatives and staff spoke positively about the service. Relatives told us their family member received excellent care which had a positive impact on their well-being and enhanced their lives. Relatives described the support provided by the staff team as life changing and brilliant.

People’s quality of life was enhanced by a positive approach to risk taking. People and relatives were involved in discussions about the management of risk and staff were empowered by the registered manager to think creatively about people’s potential and goals while maintaining people’s safety.

The staff team were trained and knowledgeable about how to keep people safe while also promoting independence and new experiences. Staff members worked with external healthcare professionals to reduce the amount of ‘as required’ medicines people were prescribed and this had a positive impact on people. Staff explored the reasons behind people’s anxieties and distress and involved them in making decisions about how their mental health was supported.

People were supported by a consistent staff team who knew them well. Staff had been safely recruited to ensure they were safe to work with vulnerable people.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

There was a strong, visible person-centred culture at the service. Equality and diversity were both recognised and embedded with staff practice. People were valued as individuals and staff knowledge of people’s individual preferences, needs and personalities was excellent.

Staff developed strong working relationship with people, which enhanced the level of trust people placed in the staff team. This enabled staff to provide innovate support that pushed the boundaries of people’s previous experiences.

There was a responsive approach to care planning and review and staff were kept updated with any changes to people’s support. The registered manager had responded creatively to complaints, and this had a positive impact of people’s experience of support.

Relatives and staff were extremely confident in the management of the service. There were consistently high levels of engagement with relatives who recognised the positive leadership of the registered manager. Feedback from people, relatives and staff was actively sought and they were given opportunities to share their views about the service. The registered manager used feedback as a tool to d

Inspection areas

Safe

Outstanding

Updated 28 February 2020

The service was exceptionally safe.

Details are in our safe findings below.

Effective

Good

Updated 28 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 28 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 28 February 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 28 February 2020

The service was exceptionally well-led.

Details are in our well-Led findings below.