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Inspection report

Date of Inspection: 15 June 2013
Date of Publication: 12 July 2013
Inspection Report published 12 July 2013 PDF

Overview

Inspection carried out on 15 June 2013

During an inspection in response to concerns

We completed our unannounced inspection, in response to information we received identifying concerns that people�s needs were not being met because there were not enough staff available.

During our inspection staff told us that staffing numbers had been low at times, but the numbers had recently improved. One staff member said, �We have been struggling, but recently we have been able to borrow staff from another home and use agency staff�.

We saw that there were enough suitably skilled and experienced staff on shift to meet people�s needs.

The provider had completed an internal investigation into staffing levels and had taken appropriate action to ensure that shifts were covered and people�s needs were met.

We saw that agency staff who were temporarily working at the service received a suitable induction to provide them with the information required to enable them to meet people�s needs.