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Inspection report

Date of Inspection: 18 October 2013
Date of Publication: 8 November 2013
Inspection Report published 08 November 2013 PDF

Overview

Inspection carried out on 18 October 2013

During a routine inspection

During our inspection we spoke with three people who used the service and one person�s relative. We also spoke with four members of staff, the registered manager and the regional manager.

People told us they were happy with their or their relatives care. One person told us, �I�m happy here because I like going outside� and �I like the staff�. A relative told us, �It�s a homely place and the staff do the best that they can�.

We saw that people�s needs were met in a caring, compassionate and timely manner, by staff who had received appropriate training and support. People were kept safe because they had received an assessment to identify their needs and people's care was delivered in accordance with their support plans.

Staff involved people who used the service in making choices about food and drink, and we saw that staff were responsive to people�s choices and requests.

People were protected from the risks associated with medicines because effective systems were in place to manage medicines at the home.

The service was well led because the registered manager and provider regularly assessed and monitored quality at the home, so that improvements to people's care could be made.