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Inspection report

Date of Inspection: 26 February 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF

Overview

Inspection carried out on 26 February 2013

During a routine inspection

We spoke with the families of two people who used the service, two staff and with the registered manager and her deputy about the quality of service and how it was delivered. Some people who used the service had challenging behaviour and all had difficulty communicating.

On the day of our inspection the home was also being accredited by the National Autism Society (NAS) The NAS had two assessors present and we were able to speak to them about what they found.

We observed the routines and daily activities were flexible and staff responded to people's needs. All the people were supported on an individual basis were given choices and allowed time to consider their options.

People received care and support that met their individual needs. People had care records which had been written in a style that people understood. A relative told us, �They seem very happy�.

We saw that there were risk assessments and systems in place to protect people who used the service against abuse.

We checked records and spoke to staff and managers about the recruitment process for staff, and how staff were monitored and supported to ensure appropriate care was provided.

We saw that there was a complaints procedure and this was available in an easy read format which people could understand. We saw evidence that complaints were recorded, responded to and dealt with in an appropriate manner. A relative of a person who used the service said, �I�m more than happy with the service�.