Top Medical Clinic - Birmingham

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We assessed all quality statements in the effective key question. Staff regularly reviewed people’s care and worked with other services to achieve this.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Feedback from people using the service was positive. The service had collected feedback from patients on paper forms, on Google Medicare and on social media.

People felt involved in any assessment of their needs and felt confident that staff understood their individual and cultural needs.

The service planned and delivered people’s care and treatment with them, including what was important to them. They did this in line with legislation and current evidence-based good practice and standards.

Systems were in place to ensure staff were up to date with evidence-based guidance and legislation. Clinical records we sampled demonstrated care was provided in line with current guidance.

The provider had processes in place, so information could be shared between the service and the patient’s GP.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. Supporting information was available in Polish.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Audits had been completed and identified improvements. The findings had been followed up to check improvements had been actioned.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff understood and applied legislation relating to consent. Capacity and consent were clearly recorded, and staff had completed training to support this.