Top Medical Clinic - Birmingham

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We assessed all quality statements in the caring key question. Staff treated people with kindness, respect and compassion.

This is the first inspection for this service since its registration with CQC. This key question has been rated as Good.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s culture and unique backgrounds and protected characteristics.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The service listened to and understood people’s needs, views and wishes.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff training and support were discussed monthly.