Sante Care at Home Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Feedback from people and relatives regarding the service and staff was positive.

Staff relationships with people were caring and supportive. Staff spoke confidently about people’s specific needs and how they liked to be supported. A staff member commented, “In the home, I focus deeply on emotional security, cognitive health, and physical well-being. I provide meaningful, supportive conversations to keep their minds engaged and ensure they feel safe and comfortable at every single moment.”

Staff told us how they maintained people’s privacy and dignity when assisting with personal care. For example, asking what support they required before providing care and explaining what needed to be done so that the person knew what was happening.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People and their relatives told us staff treated people as individuals and met their specific needs.

Care plans contained information about people’s history, which provided a timeline of significant events which had impacted on them, such as their physical and mental health. This helped staff to provide appropriate, individualised care and support.

Staff knew people well and provided care and support which was person-centred and took account of their needs, wishes and preferences.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People's privacy, dignity, and independence were respected. People’s care plans described how care staff should support people in a way which respected their privacy and dignity and encouraged people to maintain their independence.

Care staff supported people to manage as many aspects of their care as they could. Care staff told us they were clear about offering people choice and respecting those choices. This was reflected in people’s feedback to us.

To support and maximise people’s independence and outcomes, staff worked alongside health and social care professionals to ensure equipment was sourced to meet people’s needs in this area.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and their relatives spoke positively about the service’s ability to adapt to the changing needs of individuals.

People were supported by staff who knew them well. This familiarity enabled staff to anticipate people’s needs and respond quickly in ways which minimised discomfort and reduced any distress.
 

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The registered manager worked hard to instil a culture of care in which staff truly valued and promoted people’s individuality, protected their rights, and enabled them to develop and flourish.

The management team werevisible in the service, approachable and took a genuine interest in what people, staff, family, and other professionals had to say.

The registered manager promoted equality and diversity in all aspects of the running of the service.

The provider set a culture that valued reflection, learning and improvement and they were receptive to challenge and welcomed fresh perspectives.