1-2-1 Live In Care Ltd

Updated 3 February 2026

Date of assessment 11 February 2026 to 2 March 2026. We carried out a site visit on 11 February 2026. The service is a domiciliary care agency which provides live in care to people in their own homes.

This was a planned assessment where we followed up on previous breaches of regulations in relation to safe care and treatment, staffing, fit and proper persons employed and good governance. At this assessment we found improvements had been made and the service was no longer in breach of regulations.

Staff were safely recruited and received training which gave them the skills and confidence to safely and effectively support people.

People who required support with medicines received support from staff who had undertaken specific training to carry out this task.

The provider was committed to providing high quality care and support. They had systems in place, such as audits and spot checks, to monitor quality and identify shortfalls. Shortfalls were addressed in a timely way. Any minor issues identified during this assessment were rectified before the end of the assessment demonstrating the providers commitment to quality and improvement.

Staff were extremely positive about the registered manager and the management of the service. All staff told us they would recommend 1-2-1 Live in Care as a place to work. Staff felt very well supported. Although many staff worked alone with the person they supported, all said they could ask for advice or support at any time. Staff felt valued and listened to.

The provider carried out assessments before a person began to use the service. These assessments included people’s likes and dislikes to enable staff to be matched to people.

Staff lived with people in their own homes to provide care and support when people wanted and needed it. This enabled the service to provide very personalised care and ensure people continued to be able to follow their own routines.

Updated 3 February 2026

People were happy with the care and support they received. All said they would recommend the service. One person said, “This service was recommended to us, and we would recommend it to others.” Another person told us, “I would definitely recommend this service to others. It is so much better than the domiciliary care I had previously and I am now very happy living in my own home with my own familiar things around me.”

People felt safe with the staff who supported them, and family members were satisfied their relatives were safe.

People were very happy with the staff who had been matched with them. People said if they were matched with a member of staff they did not gel with, then this was changed to make sure they were satisfied.

People who were supported with medicines were happy with how this was managed.

People were cared for by staff who had the experience and skills to meet their needs. People told us they thought staff were well trained.

People were very positive about the staff who supported them. People felt staff were kind and compassionate and respectful of them and their homes.

Staff helped people to remain independent in their own homes. People were able to maintain their preferred routines and staff involved people in all decisions about their care and support.

People were involved in assessments of their needs and reviews of their care.

People felt the service was well run by a registered manager who was accessible, open and approachable. Everyone we spoke with told us they felt able to raise any issues or concerns and felt their suggestions and concerns would be listened to and acted upon.