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Spratslade House Care Home Good

Inspection Summary

Overall summary & rating


Updated 20 May 2021

About the service

Spratslade House Care Home is a residential care home providing personal care to 23 people aged 65 and over at the time of the inspection. The service can support up to 30 people.

Spratslade House Care Home accommodates up to 30 people in one adapted building. There is a separate area within the home, called ‘The Court’. The Court has its own communal spaces and people with higher dependency care needs are supported in this area.

People’s experience of using this service and what we found

People told us they felt safe and were happy with the care they received. People’s risks were assessed and planned for and action was taken when required to escalate concerns to professionals. People received their medicines as prescribed and the manager acted, during the inspection to make improvements to the way topical medicines were managed.

There were enough staff to keep people safe and there was a consistent staff team who knew people well. Staff worked well together as a team to deliver good outcomes for people.

People knew the manager and said they were approachable and supportive. However, the manager was not registered with the Care Quality Commission, which is a condition of the providers registration. The manager was in the process of applying to register with us.

The manager had made improvements to quality assurance processes; however, some improvements were still required to ensure consistency.

People felt listened to and involved in the running of the service, as did staff.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 5 November 2019) and there were two breaches of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out unannounced comprehensive inspection of this service on 30 September and 1 October 2019. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements. The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Spratslade House Care Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 20 May 2021

The service was safe.

Details are in our safe findings below.



Updated 20 May 2021



Updated 20 May 2021



Updated 20 May 2021


Requires improvement

Updated 20 May 2021

The service was not always well-led.

Details are in our well-led findings below.