Cranhill Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and relatives said staff were kind, caring and respectful. One person said, “I like it, it is a very happy community. There is a lot of laughter, the quality of nursing is very good, and the carers are high quality. They understand my needs and are very kind.”

One health professional said. “[Registered Manager} and their team are friendly, warm, approachable and professional. They provide a caring and respectful environment to the residents and ensure privacy and dignity for the residents that I am attending to.”

We observed staff treated people with kindness and dignity. For example, we observed one staff member supporting a person to eat their meal, taking their time and not rushing the meal.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

One relative said, “The staff know [Relative’s name] well. For example, [Relative’s name] enjoys gardening, so they will sometimes do gardening activities with them.”

Another person confirmed they did things that were important to them, for example going out to a dinner club or doing art.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People said they were given choices and control about how to spend their day.

For example, sitting outside, walking around the garden on a nice day and going out with friends for a meal.

Staff confirmed how they helped people make choices. For example, giving people choices about what to wear. During our observations, we saw people being offered choices about meals and activities, enabling them to remain involved in decisions about their care and support.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

We observed staff were responsive to people’s needs. For example, checking if they needed help with their meal or more to drink. Relatives told us staff were attentive, caring and supportive. One health professional confirmed the team were proactive in making health referrals to other health professionals when they have identified a need. However, one person told us staff response to the call bell was not always fast, but they also said, “Anything I ask, they help. I can’t wish for any better.” The registered manager said they completed regular call bell audits and where call bells had not been answered in a timely way they checked with staff to find out what had happened.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff spoke positively about the team and the support they received from the registered manager. One staff member told us, “I go home happy.” There were staff meetings and supervisions to discuss issues and the running of the service.

One staff member said how the registered manager had supported them during a period of ill health and helped them to return to work and reintegrate into the workplace.