- Care home
Cranhill Nursing Home
Assessment report published 2 July 2026
Contents
Ratings
Our view of the service
Date of inspection 21 May 2026 to 19 June 2026.
Cranhill Nursing Home is a care home which provides nursing care for older adults age 65 years and over. The home is registered to accommodate up to 31 people in the home. At the time of this assessment, 22 people were living there. This was a responsive, aged- related assessment carried out to follow up on concerns raised about the service and to review the quality of care provided since the last CQC inspection in 2018.
Leaders were visible and approachable and actively involved in the day-to day running of the service. Staff spoke positively about working in the home described feeling well supported by the registered manager. There were sufficient numbers of staff on duty to meet people’s needs, and staff demonstrated a good understanding of the people they cared for. Staff were knowledgeable about safeguarding and were confident in recognising and reporting concerns.
People’s care and support needs were met appropriately. Care plans and risk assessments were regularly reviewed and reflected people’s current needs. Referrals to health care professionals were made in a timely manner when required. Accidents and incidents were managed appropriately, and lessons learned were shared with staff to support improvement.
People were treated with kindness, dignity and respect. Staff supported people to maintain their independence and participate in activities that were important to them, including attending appointments, joining community lunch clubs and engaging in gardening activities.
The home was generally clean and free from malodour. Some areas of the home appeared cluttered with equipment and some of the carpets appeared threadbare. The registered manager confirmed there were plans to replace these.
People generally received their medicines safely; however, governance arrangements required strengthening to ensure medicines- related risks were managed consistently and that records for ‘as required’ medicines were completed accurately.
Feedback from health and social care professionals was positive, with professionals commenting favourably on both the quality of care provided and the leadership and management of the service.
People's experience of this service
People spoke positively about the care they received and the staff who cared for them.
People told us they were happy, felt well looked after and described the home as clean and feeling comfortable and homely. People told us staff were kind, thoughtful and attentive.
People felt supported with their personal care, medicines and health needs, including long-term conditions such as diabetes and specialist dietary requirements.
People said if they asked for help, staff responded and did their best, even when the home was busy.
People told us they appreciated having activities available and enjoyed community outings and entertainment, however one person said activities were currently limited, did not fill the day, and did not suit everyone’s interest.
Overall feedback from relatives was very positive, with a strong confidence in the quality of care provided.
Relatives described staff as friendly, respectful and knowledgeable about people’s needs and preferences. Relatives said they were kept informed of any issues and said communication was responsive.
Relatives told us the registered manager was approachable and was effective in addressing any concerns most of the time. One relative noted their concerns were not always resolved immediately. We raised this with the registered manager.