You are here

Ashleigh Manor Residential Care Home Inadequate

We are carrying out a review of quality at Ashleigh Manor Residential Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 5 March 2019

About the service: Ashleigh Manor Residential Care Home (“Ashleigh Manor”) is a residential care home that was providing personal and nursing care to 43 older people and younger adults and over at the time of the inspection. They are registered to accommodate 65 people.

People’s experience of using this service:

•The quality of people’s care continued to raise serious concerns.

•People dependent on staff to pre-empt and meet their needs were being failed by the service.

•People were not receiving care that was fully safe, effective, caring, responsive to their needs and well-led.

•The service is now judged to be inadequate in keeping people safe, providing effective care as well as continuing to be inadequately well-led.

Rating at last inspection: The rating at the last inspection was Requires improvement overall. The report was published on the 8 August 2018. This service had been rated repeat Requires improvement at the previous two inspections. They were last rated as Good in 2015.

Why we inspected: We inspected in line with our inspection methodology. This was within six months of publication as the service had been judged to be Inadequate in well-led at the last inspection. Prior to this inspection, the service was also placed into whole home safeguarding by the local authority due to a number of concerns in respect of people’s care. CQC have been liaising closely with the local safeguarding adults team. The areas of concern were used to inform our planning for this inspection.

Enforcement: Following our last inspection we added positive conditions to the provider’s registration. This required them to report to us each month to ensure we could monitor their progress. On this inspection, we found some conditions were met and others were not. Whilst some elements of the conditions had been met this had not led to sustained improvements and in many areas, we identified deterioration in people’s care.

In respect of this inspection, full information about CQC’s regulatory response to the more serious concerns found in inspections and appeals is added to reports after any representations and appeals have been concluded.

Follow up: The overall rating for this service is ‘Inadequate’ and the service is therefore in ‘special measures’.

Inspection areas



Updated 5 March 2019

The service was not safe.

Details are in our Safe findings below.



Updated 5 March 2019

The service was not effective

Details are in our Effective findings below.


Requires improvement

Updated 5 March 2019

The service was not always caring

Details are in our Caring findings below.


Requires improvement

Updated 5 March 2019

The service was not always responsive

Details are in our Responsive findings below.



Updated 5 March 2019

The service was not well-led.

Details are in our Well-Led findings below.