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Inspection Summary

Overall summary & rating


Updated 11 July 2019

About the service

Dudley Crossroads is registered to provide personal care to people living in their own homes. On the day of the inspection, three people were receiving support.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported to stay safe in their own homes. People received consistent care from longstanding staff who had worked with them several years. People’s care was arranged to provide a sitting service to enable the main family carer some respite. During these focused visits, staff followed people’s usual care routines and supported people with any potential risks to their safety. Staff were recruited in a safe way. The service did not provide support with medicines, this responsibility was retained by them and their family carer.

People described the support they had as effective with a focus on their specific needs, such as providing companionship and support in the absence of their family carer. Staff received training and support to meet people’s needs. People’s meals and healthcare needs remained the responsibility of the family carer. However, staff understood how to support people to maintain their health.

People were supported to have choice and control over their lives and staff understood that they should support them in the least restrictive way possible; the policies and systems in the service supported this practice. Staff ensured that people’s privacy and dignity was maintained.

People's care was planned with them in response to their needs and preferences. The arrangements for care and support were tailored to them to include longer duration and shorter frequency of visits by staff. This ensured the service was responding to people’s needs in a way they needed. People spoke positively about the service and were confident any complaints would be managed appropriately.

Quality monitoring systems included audits and checks on people’s satisfaction with the service they received. People described the service as consistently well run and responsive to their needs.

For more details, please see the full report which is on the CQC website at

Rating at last inspection The last rating for this service was Good (published 27 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Inspection areas



Updated 11 July 2019

The service was safe.

Details are in our Safe findings below.



Updated 11 July 2019

The service was effective.

Details are in our Effective findings below.



Updated 11 July 2019

The service was caring.

Details are in our Caring findings below.



Updated 11 July 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 11 July 2019

The service was well-led.

Details are in our Well-led findings below.