The Care Quality Commission

Archived: The Lewis-Manning Trust - Crichel Mount Road

Brownsea House, Fourways Centre, Constitution Hill Road, Poole, Dorset, BH14 0QA (01202) 708470

Provided and run by:
Lewis-Manning Hospice Care

Important: This service is now registered at a different address - see new profile

All Inspections

6, 14 March 2012

During a routine inspection

We visited the day hospice unannounced on 6 March 2012. We spoke with the registered manager, the finance and operations director and the doctor. As there were no people using the service that day, we returned again unannounced on 14 March 2012. We spoke with the nine people who were attending the day hospice, four staff and the doctor.

People told us that they were involved and consulted about the care and support they received whilst they were at the hospice. They commented that they received an individual service that was based on their own needs.

People said they were given information about the service and one person said that 'It exceeds expectations'.

All nine people spoke positively about the quality of the care and support provided at the hospice. They spoke highly of the qualities, kindness, skills and knowledge of the staff.

We observed a relaxed atmosphere with positive relationships between people and staff. There was lots of talking and laughter between people, staff and volunteers.

People said that they knew how to raise any concerns or worries and that they felt safe at the hospice. None of them had any concerns and they were confident that if they raised any concerns that they would be addressed.