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Inspection Summary


Overall summary & rating

Good

Updated 24 January 2019

This comprehensive inspection took place on 17 and 19 December 2018 and was unannounced.

White Cliffs Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. White Cliffs Lodge is privately owned service providing care for up to 15 people. The accommodation comprises of two adjacent buildings. In one of the buildings there are six purpose built self-contained flats and in the other building there is accommodation for six people. At the time of the inspection there were 13 people living at White Cliffs Lodge.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection. The service continues to be rated Good.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. The service ethos is to enable people with learning disabilities and autism to live as ordinary a life as any citizen.

People and relatives praised the staff and management of White Cliffs Lodge and staff felt supported and valued by the registered and deputy managers. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

The atmosphere at White Cliffs Lodge was warm and friendly. People and staff interacted with kindness and respect and people living at White Cliffs Lodge were supported to live full and enriching lives as much as possible. There was an inclusive, supportive and homely culture that reflected the providers visions and values. It was clear that staff knew people well and had the appropriate knowledge and training to keep people safe. Positive risk taking was encouraged to ensure people could maintain skills and experience new things. We saw people engaged and enthused taking part in activities of their choosing at White Cliffs Lodge.

There continued to be enough staff to support people. Staff continued to have the training and support to provide people with high quality care that responded and adapted to people's changing needs. Staff had a good working relationship with associated professionals, so people received care and support from professionals as and when they required it. Relatives told us that they were kept informed of changes in people's physical and emotional health.

Medicines continued to be managed safely and daily checks ensured that any shortfalls were quickly identified and resolved. The clean and well-maintained premises continued to meet the needs of people. Peoples accommodation promoted their independence and were decorated in a way that reflected their individual personalities. Staff knew how to protect people against the spread of infection.

Care continued to be guided by developments in best practise. The provider attended a variety of forums and developments were passed down to management and discussed in team meetings and through training sessions. Care plans were person centred and thorough and were written with people, in a way that was meaningful to people. Peoples communication needs were assessed and staff used different methods to enable people to communicate their views and choices in their own way, through communication aids, signs and through discuss

Inspection areas

Safe

Good

Updated 24 January 2019

The service remains Good.

Effective

Good

Updated 24 January 2019

The service remains Good.

Caring

Good

Updated 24 January 2019

The service remains Good.

Responsive

Good

Updated 24 January 2019

The service remains Good.

Well-led

Good

Updated 24 January 2019

The service remains Good.