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Springfields Residential Home Good

Inspection Summary


Overall summary & rating

Good

Updated 6 July 2018

This inspection took place on the 25 April 2018 which was unannounced, the inspection team consisted of one inspector.

Springfields residential service is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. The Care Quality Commission regulates both the premises and the care provided, and both were looked at during this inspection.

Springfields residential service provides accommodation for up to 16 older people. The service does not provide nursing care. At the time of our inspection there were ten people living at the home. Accommodation and facilities for people living at Springfield residential service are situated on the ground and first floor of the building. The home is situated in Copford, Colchester, Essex.

The service was safe. The service’s recruitment process ensured that appropriate checks were carried out before staff commenced employment. There were sufficient staff on duty to meet the needs of people and keep them safe from potential harm or abuse. People’s health and wellbeing needs were assessed and reviewed to minimise risk to health. People’s medication was managed well and records of administration were kept up to date.

The service was effective. People were cared for and supported by staff who had received training to support people and to meet their needs. The registered manager had a good understanding of their responsibilities in relation to the Mental Capacity Act 2005 and the Deprivation of Liberty Safeguards. People were supported to eat and drink enough as to ensure they maintained a balanced diet and referrals to health and social care services was made when required.

The service was caring. Staff cared for people in an empathetic and kind manner. Staff had a good understanding of people’s preferences of care. Staff always worked hard to promote people’s independence through encouraging and supporting people to make informed decisions.

The service was responsive. Records we viewed showed people and their relatives were involved in the planning and review of their care. Care plans were reviewed on a regular basis and also when there was a change in care needs. People were supported to follow their interests and participate in social activities. The service responded to complaints received in a timely manner.

The service was well-led. Staff and people spoke very highly of the registered manager and the provider who they informed to be very supportive and worked hard to provide an exceptional service. The service had systems in place to monitor and provide good care and these were reviewed on a regular basis.

Inspection areas

Safe

Good

Updated 6 July 2018

The service remains Good.

Effective

Good

Updated 6 July 2018

The service was effective.

Staff received an induction when they commenced employment with the service and attended various training courses to support them to deliver care safely and fulfil their role.

The dining experience for people was suitable to meet their needs and people�s nutritional requirements were being met.

People had access to healthcare professionals as and when needed to meet their needs.

Caring

Good

Updated 6 July 2018

The service remains Good.

Responsive

Good

Updated 6 July 2018

The service remains Good.

Well-led

Good

Updated 6 July 2018

The service remains Good.