During an assessment under our new approach
Date of assessment: 8 May to 6 June 2025. The service is a residential care home providing support to people with a learning disability, and or autistic people. We found 4 breaches of regulations relating to person-centred care, safety, consent, and governance.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Right support: The model of care and setting did not maximize people’s choice, control and independence. Risks were not assessed and mitigated to help keep people safe. People were not given information in an accessible way to support choice and decision-making.
Right care: Care was not person-centred and did not promote people’s dignity, privacy and human rights. Whilst staff treated people kindly, people were impacted by significant provider failings.
Right culture: The ethos, values, attitudes and behaviours of leaders did not ensure people led confident, inclusive and empowered lives. The provider failed to ensure meaningful consultation with people about changes they were making to the service.
In instances where CQC has decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.