Stronvar Rest Home

Updated 9 March 2026

Our inspection took place on 9 March 2026. We visited because the service had an aged rating and required a full review of quality and safety under our new assessment approach. The home provides care and support for older people, including people living with dementia.

A small and well-established care team provided person‑centred care, were knowledgeable and knew people well. The service had demonstrated improvements in assessing people’s mental capacity since our last full inspection.

The environment was homely, warm and welcoming, although improvements were needed to the layout and some fixtures and fittings to ensure that the service could support people living with a dementia well. The provider was working towards this and planned to consult best practice, people living in the home and staff in future in planned renovations.

Staff understood how to keep people safe and risk assessments that were person centred and informed staff how to meet people’s needs well through comprehensive care interventions.

Health professionals were complimentary about care staff responsiveness to peoples changing health needs, including how they implemented advice and actively sought support for people.

Staff were observed to be caring and compassionate in responses to people.

Staff told us they felt supported, although this could be improved, and the provider told us how they were looking at strengthening recognition and support for staff across their registered locations.

Leaders often worked care shifts to assess, support and understand any barriers to good care provision.

People and relatives said communication from managers was good, and that the registered manager, provider and care staff were responsive to concerns raised.

The provider was committed to continuous improvement and had updated to electronic communication systems and considering other technology to support people living at the service.

The registered manager had effective governance systems in place to monitor the quality of care provided to people.

Updated 9 March 2026

People were positive about the quality of their care. They felt safe and were involved in planning their care and understood their rights.

People said staff were knowledgeable and treated them as individuals. One person said, “They are very kind and they let me be when I need quiet.” Relatives described caring staff who treated their loved ones with respect. People told us staff made sure any personal care was done sensitively, preserving their privacy and dignity. This was evidenced in care plans and observed support provided by staff to people.

People told us they sometimes did not have enough things to do to occupy them, following the departure of an activity person. The provider had recruited a new activity person who was soon to start.

People who had additional dietary needs were supported by 2 chefs that knew people’s needs well and supported staff to provide the correct foods and nutrition. The chefs would speak with people to ensure they were happy with the food provided and made special celebratory meals on people’s birthdays and anniversaries.

People felt able to complain and were confident action would be taken and improvements would be made. People knew staff and leaders well. One person told us, “[Registered manager] is very nice and will come and speak to me about how I am.”