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Inspection Summary


Overall summary & rating

Good

Updated 22 December 2017

The Springs Care Home provides accommodation and nursing care for a maximum of 65 older people living with dementia. Care is provided to people over three separate floors, with the ground floor providing residential support and the two upper floors provide nursing support. At the time of our inspection there were 56 people living at the home.

At the last inspection in September 2016, the service was rated Good.

At this inspection we found the service remained Good.

Staff had a good understanding about recognising potential abuse and who to report it to. People had their risks assessed and staff had a good knowledge about how to support them to remain safe. The registered manager regularly reviewed staffing levels to ensure there were sufficient staff to meet people’s needs. Medicines were administered by trained staff. Medicines were regularly reviewed and monitored to ensure people had them when they needed them. There was a member of staff responsible for monitoring the risks from infection. Staff followed appropriate guidelines to reduce the risk of infection. Accidents and incidents were investigated and action taken to reduce the risk.

People had their care needs assessed and information about them as an individual recorded for staff guidance. Staff received regular training with some training lead by staff working at the home. People enjoyed their food and were supported by staff to maintain a healthy diet. People had access to health care professionals as they were needed. The environment was in the process of being adapted to effectively support people living at the home. Where it had been completed on the ground floor unit people had benefited for the adaptations in place. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service support this practice.

People and their relative told us staff were kind and compassionate. Staff worked as a team to ensure people were supported with respect and their dignity maintained. People benefitted from the staff using different approaches and communication equipment to support them to make choices and be involved in their care decisions as much as possible.

People said their needs were met by staff that were knowledgeable about their rights and preferences. Where people or their families raised concerns these were investigated and actions taken to make improvements. People and their families were supported by staff that were compassionate and knowledgeable to meet their end of life needs.

At our last inspection the service required improvement in the well-led section. We found at this inspection there had been improvements made to the culture of the service and there was more effective monitoring in place to ensure people received quality care that was individual to their needs. The management team sought people and their family’s opinions to ensure people were satisfied with the quality of their care. The management team sought continuous learning through sharing innovative ideas with the wider care community to improve the quality of the care and people’s experience.

Further information is in the detailed findings below

Inspection areas

Safe

Good

Updated 22 December 2017

The service remains good.

Effective

Good

Updated 22 December 2017

The service remained good.

Caring

Good

Updated 22 December 2017

The service remained good.

Responsive

Good

Updated 22 December 2017

The service remained good.

Well-led

Good

Updated 22 December 2017

The service had improved to good.