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Archived: Winters Park Care Home Good

The provider of this service changed - see new profile


Inspection carried out on 5 August 2014

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, and to provide a rating for the service under the Care Act 2014.

Winters Park provides accommodation and personal care for up to 41 older people, some of whom may suffer from dementia. It is owned and operated by Bupa Care Homes (CFC homes) Limited. The home is situated within a residential area about one mile from the town centre of Penrith.

There was a registered manager in post at the time of our inspection visit. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.

At the last inspection visit in January 2014 we found that this service met all the national standards we looked at. Since then there has been no incidents or concerns raised that needed investigation.

This was an unannounced inspection that took place on 5 August 2014 and during the inspection we spoke to people in their own rooms and those who were sitting in the communal areas. People told us they were happy with the care and support they received. Comments included, “I love it here because I am never lonely.

People were protected by staff who knew how to keep them safe and managed individual risks well. Staffing levels were appropriate which meant there were sufficient staff to meet people’s needs and support their independence. Staff were aware of their responsibilities in relation to the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards.

People had access to health care services which ensured their health care needs were met. Staff had completed training in safe handling of medicines and the medicines administration records were up to date. People were provided with sufficient food and drink in order to maintain good levels of nutrition and hydration. People told us they had a choice of dishes at each meal.

People told us staff were kind and caring, which our observations confirmed. People’s privacy and dignity was respected by staff that provided individual and personalised care. Each person had an individualised support plan that outlined the level of care required to meet their needs.

Staff training was up to date. All staff were supported by the management team through regular staff supervision and appraisals. Procedures in relation to recruitment and retention of staff were robust and ensured only suitable people were employed to care for and support those using this service.

The provider had an effective system in place to monitor the care and support given to those who lived in Winters Park.

Inspection carried out on 28 January 2014

During a routine inspection

At the time of the inspection there were forty-one people who used the service and we were able to meet and speak with some of them whilst we were there. All the people we spoke with who lived at Winters Park told us they were very satisfied with the care and support at the home. All the interactions we observed between the staff and the people who used the service were open, respectful and courteous.

We saw that the manager provided the support that was required by the people who used the service in a way that demonstrated their knowledge of each person who lived at Winters Park. When we spoke to people living at Winters Park they told us the home had a warm and friendly atmosphere. We spoke with a relative who told us:

“It’s a great home. Everything is fine here for my relative. The staff and the manager are very approachable”.

“I am very happy here.”

“It’s nice here, I am well fed, cared for and the company is nice.”

“We have regular meetings and we can put forward our suggestions for things.”

“I like it here. I like to go out every day.”

“Quite happy here. The staff are actually very good.”

We saw that people who used the service were spoken to and supported in a sensitive and respectful manner. The manager told us that people who used the service were involved in day to day decision-making wherever possible.

The manager told us that she involved the relatives of people living in the home. She told us that all the people who used the service were supported to have regular contact with their families.

We found that before people received any care or treatment they were asked for their consent and the provider had acted in accordance with their wishes. Where people did not have the capacity to consent, the provider acted in accordance with legal requirements.

We found that people who used the service were protected and safe. We found that there was an effective infection control system in place and that the home had a clean and suitable environment.

We found that there were good systems in place for the involvement of other health or social care professionals.

We found that people’s views were important and listened to. We found that there was an effective complaints system in place.

Inspection carried out on 19 April 2012

During a routine inspection

We spoke to people who live in Winters Park,they said they were satisfied with care recieved:

"We are well looked after".

"I like it here".

"It'll do, it passes muster".

A member of staff told us that:

"The residents are quite happy here".

Reports under our old system of regulation (including those from before CQC was created)