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The Donnington Care Home Good

Inspection Summary

Overall summary & rating


Updated 30 March 2021

About the service

The Donnington Care Home is a care home providing personal and nursing care for up to 40 adults. At the time of our inspection, 25 people lived at the service and there were 35 staff. The care home has two floors, with individual bedrooms, ensuite toilets and shared baths and shower facilities. There are communal areas such as lounge rooms and a dining room.

People’s experience of using this service and what we found

People, relatives and community-based professionals told us care was safe. Improvements were made to people’s risk assessments to ensure they contained information to support people in the right way. More oversight of the care documentation was completed by the registered manager and deputy manager to ensure that risks were properly identified and mitigated. People were protected from abuse and neglect. Recruitment processes were strengthened to ensure that the correct pre-employment checks were always completed.

People, relatives and healthcare professionals told us the service had improved since the registered manager commenced in post. The deputy manager and registered manager worked well to assess areas for improvement and take steps to ensure this occurred. There was a continuous improvement model in place, with an ongoing action plan to record updates on improvements. The quality assurance programme ensured that the service was well-led and achieved positive outcomes for people. There was positive feedback from people and relatives. They were able to have a say in how the service was led, provide suggestions and felt listened to. Community health and social care professionals confirmed the service worked in partnership with them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection (and update)

The last rating for this service was requires improvement (published 17 May 2019) and there were three breaches of the regulations. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an unannounced comprehensive inspection of this service on 8 April 2019 and 9 April 2019. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve risk assessments, personnel files and auditing of care.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions Safe and Well-led which contain those requirements.

The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for The Donnington Care Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 30 March 2021

The service was safe.

Details are in our safe findings below.



Updated 30 March 2021



Updated 30 March 2021



Updated 30 March 2021



Updated 30 March 2021

The service was well-led.

Details are in our well-led findings below.