Hadley Lawns Care Home

Updated 23 January 2025

Our view of the service
Hadley Lawns care home provides accommodation, nursing and personal care for up to 44 older people. At the time of this assessment, there were 36 people living at the service. This was a planned assessment of quality statements under the key questions of safe and well-led. The assessment took place on the 26 February 2025.

Systems and processes were in place to keep people safe, and risks associated with people's care needs had been assessed. There were enough staff to meet people's needs and recruitment processes and procedures were robust. Medicines were managed safely. The service was clean and well maintained, and there were appropriate procedures to ensure any infection control risks were minimised. Staff received training and supervision for them to perform their role.

The service had a good learning culture and people could raise concerns. The management team investigated incidents thoroughly and made sure staff received training and regular supervision to maintain high-quality care.

Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. People with protected characteristics felt supported. Staff understood their roles and responsibilities. There was a culture of continuous improvement with staff given time and resources to try new ideas
 

Updated 23 January 2025

People told us they were happy with the care and support they received. Relatives told us staff were kind and caring. People and their relatives told us staff had the necessary skills, nature and training to provide safe care. People were encouraged to be independent and do what they could for themselves. People were involved in their care and were supported to manage risks to their wellbeing. People told us they felt safe with the staff. People and their relatives had confidence in the service and told us communication was positive. A relative said, "The manager is wonderful, so kind and always has time for everybody.”