Background to this inspection
Updated
11 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 25 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.
Updated
11 February 2022
About the service
Green Gates is a residential care home, with nursing. At the time of our inspection the service was providing personal care to 31 people aged 65 and over, some of whom were living with dementia. The service can support up to 40 people in one adapted building covering two floors.
People's experience of using this service
People told us they felt safe receiving care from the service. Staff fully understood their responsibilities to identify and report any concerns. The provider had safe recruitment and selection processes in place.
Risks to people's safety and well-being were managed through a risk management process. There were sufficient staff deployed to meet people's needs and staff responded quickly to support people. Medicines were managed safely, and people received their medicines as prescribed.
Staff knew people well which enabled them to respond to people’s needs and wishes at a personal level. People were treated as individuals and the service provided activities and experiences that met their individual needs. This enhanced their well-being and improved their quality of life. People spoke positively about activities and the staff.
People told us staff were caring and kind. Staff's commitment and knowledge enabled people to receive care from staff who knew them well.
The registered manager and staff strived to provide safe care and support. The team worked with GPs and other healthcare professionals to ensure the service responded to people's changing needs safely and effectively.
The registered manager continually looked for ways to improve people's lives. Staff culture was positive, and the team was caring. This had resulted in the provision of compassionate and personalised care. The service had a clear management and staffing structure in place. Staff worked well as a team and had a sense of pride working at the service. The provider had quality assurance systems in place to monitor the quality and safety of the service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the procedures in the service supported this practice. People were supported to maintain good health and to meet their nutritional needs.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
The last rating for this service was Good, (published on 7 September 2017.)
Why we inspected:
This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.
Follow up:
We will continue to monitor the service to ensure that people receive safe, compassionate, high quality care.
Further inspections will be planned for future dates.