Eglantine Villa Care Home

Updated 3 April 2025

Date of assessment: 28 April 2025 to 13 May 2025. We completed this assessment to follow up on concerns received about the service. We looked at how Eglantine Villa Care Home assessed and planned for people's care needs, how they trained and supervised staff to support people according to their needs and preferences. Eglantine Villa Care Home is a residential care home providing accommodation for persons who require nursing and personal care for up to 49 people. The service is registered to provide support to older people, and people living with dementia. There were 46 people living at the service, some of whom had complex health needs. There were 2 units within the service Jasmine (providing mainly dementia care and support) and Lavender (providing mainly nursing care and support). We carried out a short observational framework for inspection (SOFI) and observed staff engaging with people in a kind and patient way. SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We identified some areas of improvement needed including medicines management, risk management, staff deployment, records relating to fluid intake, oral health and repositioning records. However, staff knew people well, so the impact on people had been minimised. Staff treated people with kindness and people told us they felt well looked after and enjoyed living at Eglantine Villa Care Home. Staff spent time with people encouraging them to participate in activities and maintain important relationships with their families. Staff told us they received appropriate training and support to enable them to care for people safely. Feedback from people and relatives was mainly positive and we observed some kind and caring interactions between staff and people. Most relatives felt involved and told us communication was good. The service appeared clean and tidy, and people’s rooms were personalised. The provider and management were extremely innovative and supported new initiatives to improve people’s safety and experiences. Staff received excellent welfare and support packages to support them in their lives.

Updated 3 April 2025

People's feedback about the service they received was positive. Comments included, "I am very happy here"; "There are staff around if you need them, day or night"; "I like living here as its problem free, no cooking or cleaning to do"; "I like the atmosphere, nothing is too much trouble"; "The food is good. If you don't like it, they will make you something different" and "They [staff] are all so nice, I can't complain about any of them. I can always have a laugh and a joke with them. They are all very kind and caring." People's relatives told us their loved ones were safe and well looked after. They were kept informed about changes in health or incidents and accidents. A relative said, "They are very good at keeping us updated with everything." Other comments included, "They are open with their communication. We step outside when they are providing personal care, and they are respectful of his dignity"; "It is a well-run professional outfit"; "Staff are kind and caring, respectful of her dignity. I think she is looked after well. Staff are very pleasant, they all seem to love her"; "Everyone is friendly. They do listen to her. The care is good. Dignity is respected" and "If you asked mum she would say she is being well cared for."