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East Dean Grange Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 27 June 2019

About the service: East Dean Grange accommodates up to 30 people in one adapted building. At the time of the inspection there were 17 people living there. People living at the home had a range of needs. Some people were living with dementia. Some people's needs were associated with old age and frailties associated with old age. Other people had more complex health needs which included Parkinson’s disease.

People’s experience of using this service:

People were supported by staff who treated them with kindness, respect and compassion. Staff understood people’s needs, choices and histories and knew what was important to each person. People were enabled to make their own decisions and choices about what they did each day.

People were supported to take part in a variety of activities that they enjoyed and were meaningful. There was an activities program that was continually being updated to reflect what people liked to do. People received support that was person centred, and staff knew them well. Complaints had been recorded, investigated and responded to appropriately.

People’s safety was maintained at East Dean Grange. They were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if they identified concerns. The home was clean and tidy throughout.

There were enough staff working to provide the support people needed, at times of their choice. Recruitment procedures ensured only suitable staff worked at the service.

Staff understood the risks associated with the people they supported. Risk assessments provided further guidance for staff about individual and environmental risks. People were supported to receive their medicines when they needed them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this. People were asked for their consent before they received any care or support.

Staff received training and support that enabled them to deliver the care and support that people needed. People's health and well-being needs were met. They were supported to access healthcare services when they needed them. People's dietary needs were assessed. They were supported to eat a wide range of healthy, freshly cooked meals, drinks and snacks each day.

The registered manager knew people and staff well. They understood their responsibilities and had a quality assurance framework to support their oversight of the service provided

Rating at last inspection: Good (report published 14 October 2016.)

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 27 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 27 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 27 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 27 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 27 June 2019

The service was well-led

Details are in our Well-Led findings below.