Archived: Croft Avenue Care Home

Updated 18 September 2015

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on the 13th March 2015 and was unannounced.

The inspection was conducted by an adult social care inspector.

Before the visit we reviewed the information we held about the service, such as notifications we had received from the registered provider. A notification is information about important events which the service is required to send us by law. We planned the inspection using this information.

We spoke with seven people who used the service. We also spoke with five staff including the registered manager.

We looked at five written records of care and other policies and records that related to the service. We looked at two staff files which included supervision, appraisal and induction. We saw a record of training and a training plan. We looked at quality monitoring documents.

We looked around all the communal areas of the home and with people’s permission some bedrooms.

Updated 18 September 2015

This inspection took place on the 13th of March 2015 and was unannounced.

Croft Avenue Residential Home is located a short walk from the town centre of Penrith. Situated in its own grounds the home provides support for up to 40 older people some of whom live with dementia.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service had sufficient appropriately recruited staff available to support people.

People told us they felt safe and the staff knew how to protect people from avoidable harm.

Medicines were ordered, stored, administered and disposed of correctly.

Staff had received training and were regularly given supervision by their manager.

People received a healthy and nutritious diet that was based on an assessment of their nutritional needs.

Staff treated people in a respectful caring manner.

Care plans were written in a straightforward manner and based on thorough assessments. They contained sufficient information to enable people to be supported correctly.

The registered manager had clear expectations of her staff and the service they provided. The provider had systems in place to ensure the delivery of good quality care.