Church Farm Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

The provider took action to ensure people had access to healthcare including promoting reasonable adjustments were in place for those who faced barriers to equality.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider had a range of formal and informal processes to gather feedback from people. Feedback gathered during these processes was reviewed and any actions needed formed part of a service development plan. A “You said we did” board was in use and when audits from senior managers are carried out, they involve talking with people and families about their experiences.

People told us were involved in their ongoing support and setting outcomes. People were particularly satisfied with the support they received to access healthcare in ways that suited them best. For example, having a staff member attend appointments to help them because they found it difficult to follow the advice being given in the consultation, due to hearing loss.

Staff we spoke with understood their role in ensuring people's equality and diversity needs were met. Managers told us people’s diverse needs were assessed and considered on an ongoing basis. For example, people with specific communication needs had detailed plans, which staff demonstrated they understood and followed. Staff received training in equality and diversity. Staff spoke of people with genuine regard and were clearly knowledgeable about people’s differing preferences.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.