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Archived: Brompton House Care Home Good

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Inspection Summary


Overall summary & rating

Good

Updated 19 April 2016

The inspection was unannounced and took place on 9 and 11 March 2016.

The home is registered to provide accommodation and personal care, and the treatment of disease, disorder or injury for a maximum of 40 people. There were 37 people living at the home on the day of the inspection. There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’

People told us they felt safe and well cared for and staff were able to demonstrate they had sufficient knowledge and skills to carry out their roles effectively to ensure people who used the service were safe.

People were cared for by staff that demonstrated knowledge of the different types of potential abuse to people and how to respond to actual or suspected abuse.

People told us their needs were met and staff said that recently increased staff numbers enabled them to meet people’s needs and perform their roles effectively.

The assessments of people’s capacity to consent had been completed. People’s rights and freedoms were respected by staff. Staff understood people’s individual care needs and had received training so they would be able to care for people in the best way for them. There were good links with health and social care professionals and staff sought and acted upon advice received so that people’s needs were met.

People using the service were positive in their feedback about the service. People told us they enjoyed meals times and were positive was about the choice of food they received. People said their privacy and dignity was maintained and we made observations that supported this.

People received care that met their individual needs. People were encouraged to express their views and give feedback about their time at the service. People said staff listened to them and they felt confident they could raise any issues should the need arise.

Staff spoke highly of the management team and felt supported. Staff spoke highly of the teamwork within the service. The quality of service provision and care was continually monitored and actions taken where required.

Inspection areas

Safe

Good

Updated 19 April 2016

The service was safe.

People received care from staff who they felt safe with. Staff supported people to manage any risks identified to help them become more independent and enabled people to take their medicines when they needed them.

Effective

Good

Updated 19 April 2016

The service was effective.

People were supported by staff who received training and on-going support to enable them to provide good quality support.

People enjoy the meals provided and menus we saw offered variety and choice. Input from other health professionals had been used when required to meet people’s health needs

Caring

Good

Updated 19 April 2016

The service was caring.

People said they liked the care staff who supported them.

Staff provided care that took account of people’s individual needs and preferences and offered people choices.

Responsive

Good

Updated 19 April 2016

The service was responsive.

People received care which met their individual needs.

People were supported to make everyday choices and were supported to engaged in their personal interests and hobbies.

People and their relatives were supported by staff to raise any comments or concerns about the service.

Well-led

Good

Updated 19 April 2016

The service was well-led.

People were cared for by staff that felt supported by the management team.

The management team had systems in place to check and improve the quality of the service provided and take actions where required.