Archived: Transform Medical Group (CS) Limited (Sheffield)

People's privacy, dignity and independence were respected. Patients told us, 'Fantastic staff, they're very professional,' and 'All the staff are lovely, friendly and respectful.'

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. Comments from patients were, 'They've been smashing'I am really happy with the service'I would definitely recommend them' and 'A good service, I'm pleased.'

People who used the service, staff and visitors were protected against the risks of unsafe or unsuitable premises.

There were enough qualified, skilled and experienced staff to meet people's needs.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

People who used the service told us they were happy with the care and treatment they received on the unit. One person told us "It's very good, I'm pleased with everything. The nurses at the hospital and here (clinic) were excellent, they've been great.'

We found people received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection. People we spoke with told us the unit was always clean and tidy. One person we spoke with said, 'absolutely, very good.'

The provider had a satisfactory recruitment and selection procedure in place to ensure that staff were appropriately employed.

The provider had a system in place to deal with comments and complaints. People who used the service could be confident that their comments and complaints were listened to.