Archived: Transform Medical Group (CS) Limited (Bowdon)

After surgery, patients were provided with a support telephone number to use in the event of any concerns.

We saw evidence the provider had close working partnerships with a local hospital. We were shown a service level agreement for the transfer of critically ill patients to a local hospital in the event of emergencies during surgery procedures.

We looked at five personnel files and saw evidence in each file of robust checks being undertaken prior to the commencement of employment.

We found the provider had effective systems in place to monitor the quality of the service provided. We were shown an audit calendar detailing when audits were to be undertaken throughout a 12 month period.

We looked at a sample of four patients' records and saw the information within them was factual and accurately recorded.

We saw evidence that people were involved in their treatment and care and that choices and options were clearly outlined to them. We saw that comprehensive information was supplied around treatments, possible side effects and complications and after care.

We did not speak to any patients on our visit, but we read a number of feedback forms and saw that most patients were very positive about their experience. One said 'The information and care received before and after my operation was excellent.'

We saw that relevant policies and procedures were in place. We saw that staff had received training in safeguarding and mental capacity and the two staff members we spoke with were confident about recognising and dealing with any safeguarding or mental capacity issues that may arise.

We saw that induction procedures were thorough and that training and development was ongoing. We spoke with two staff members who said that they felt well supported within their employment.

We saw evidence of quality assurance via regular and comprehensive internal audits as well as some external audits and analysis of patient feedback. We saw that there was a complaints policy in place and that the procedure was set out clearly in much of the literature given out to patients.