Updated 19 August 2025
Dates of assessment were from 28 August 2025 to 9 September 2025. The assessment was triggered in response to risk and included visits to the service on 28 August 2025 and 1 September 2025. Ings Grove House is a care home which can support up to 40 people. The home provides intermediate care, which supports hospital discharge through rehabilitation to help people regain previous levels of independence. At the time of the first visit, there were 29 people using the service. At the time of the second visit there were 31 people using the service.
The provider was previously in breach of regulations relating to safe management of medicines and good governance. No improvement had been made, and we identified 2 continued breaches of legal regulation in relation to safe management of medicines and good governance. There was a lack of effective oversight and monitoring of the service. Quality assurance systems and processes were not effectively implemented to ensure safety and drive improvement. Accidents, incidents and safeguarding concerns were not robustly managed. Records were not always stored securely. They were not always fully complete and accurate. Medicines were not managed safely. People’s health was not always robustly monitored. However, the service was clean and safe infection control practices were in place. Staff wellbeing was supported, and they felt able to raise concerns to the management team. Recruitment processes ensured safe recruitment of staff. At the last assessment we made a recommendation in relation to staffing numbers. Improvements had been made regarding this. There were enough staff to meet people’s needs.
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