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Inspection Summary

Overall summary & rating


Updated 23 October 2019

About the service

Ings Grove House is a care home which can support up to 40 people. Most people stay in the home for short periods of up to 6 weeks. The home provides 30 intermediate care beds, which supports hospital discharge through rehabilitation to help people regain previous levels of independence. A respite service is also provided. At the time of the inspection there were 29 people using the service, with occupancy reduced due to refurbishment work.

The accommodation is spread over two floors each of which has their own communal areas including dining room and lounge.

People’s experience of using this service and what we found

People told us they felt safe staying in the home and their care needs were consistently met by the service. Overall medicines were managed in a safe way. Risks to people’s health and safety were assessed and staff had a good understanding of the people they were caring for. There were enough staff to ensure prompt care and support. The building was appropriately maintained.

People said they were provided with good quality care from knowledgeable staff. Staff told us they felt well supported and we saw they had access to a range of training and support. People praised the food provided by the home. The service worked with a range of professionals to ensure people’s needs were met.

Without exception people said staff were kind and compassionate and this was confirmed by our observations of care and support. Staff knew people well and ensured they were treated with dignity and respect. People were given choices and their views were respected.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s care needs were assessed, and people received good quality person centred care. People had access to a range of activities. Complaints were well managed, with reflection and learning taking place to continuously improve the service.

People and staff praised the way the service was led. The registered manager had good oversight of the service and had improved the quality of the service of the last year. A range of audits and checks were undertaken to help ensure the service operated to a high standard. People’s feedback was sought through various mechanisms and their comments were used to improve the service.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update: The last rating for this service was requires improvement (published 29 September 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 23 October 2019

The service was safe.

Details are in our safe findings below.



Updated 23 October 2019

The service was effective.

Details are in our effective findings below.



Updated 23 October 2019

The service was caring.

Details are in our caring findings below.



Updated 23 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 23 October 2019

The service was well-led.

Details are in our well-led findings below.