4 & 5 August 2015
During a routine inspection
This was an announced inspection which took place over two days, 4 & 5 August 2015. This is the services first inspection since registration in April 2014. As the service had only started operating two months before this inspection there was not enough evidence, so the service was inspected but not rated.
Your Homes Newcastle Limited (YHN) is a domiciliary care service that is registered for the regulated activity of personal care. The service provides care and support to people in their own homes. It provides a service to 43 people at Trevelyan Court, a housing with care scheme. YHN provides the service at Trevelyan from 8pm to 8am. Another registered domiciliary provider covers the day time activity and support. Trevelyan Court is made up of flats with a secure entry system, and bungalows.
There was a registered manager in post since 2014. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
As the service had only recently started operating there was a lack of evidence in order to rate the service. With the provision of care being shared with another provider, who provided most of the personal care, YHN provided mainly responsive night time cover. We could see from records and talking to staff that most of the planned care was arranged via the handover at 8pm between the day time provider and YHN staff.
The service had taken steps to make sure people were safe in their new accommodation, that risks had been assessed and that snags in the new building were quickly resolved.
There was enough staff to meet the needs of people and respond to requests for support and respond to changes in their needs flexibly.
Staff had been trained into their new roles and were supported through induction and regular supervision from senior workers. There were some areas of training that had not been identified by the provider and they agreed to address this.
The service liaised with and assisted people to access health care professionals and worked alongside them to support people.
The staff had organised activities and events for people using the service based on their wishes, needs and preferences.
Care plans were not detailed enough to describe how best to support people or how they had been involved in their assessment and their consent had been given.
The service had a registered manager and senior staff who were visible in the service to staff and people. Not all people were clear about the differing care providers.