Background to this inspection
Updated
30 June 2016
The inspection was carried out on 22 March 2016 and was led by a CQC inspector. The inspection team also included a dental specialist advisor.
The methods that were used to collect information at the inspection included interviewing staff, observations and reviewing documents.
During the inspection we spoke with two dentists, two dental nurses, the practice manager and a regulation manager from Mydentist. We reviewed policies, procedures, and other records relating to the management of the service.
To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:
- Is it safe?
- Is it effective?
- Is it caring?
- Is it responsive to people’s needs?
- Is it well-led?
These questions therefore formed the framework for the areas we looked at during the inspection.
Updated
30 June 2016
We carried out an announced comprehensive inspection on 22 March 2016 to ask the practice the following key questions; Are services safe, effective, caring, responsive and well-led?
Our findings were:
Are services safe?
We found that this practice was providing safe care in accordance with the relevant regulations.
Are services effective?
We found that this practice was providing effective care in accordance with the relevant regulations.
Are services caring?
We found that this practice was providing caring services in accordance with the relevant regulations.
Are services responsive?
We found that this practice was providing responsive care in accordance with the relevant regulations.
Are services well-led?
We found that this practice was providing well-led care in accordance with the relevant regulations.
Background
The practice is owned by Newcastle and Wallsend Dental Practice Partnership which is part of the IDH Group Limited trading as Mydentist.
The practice offers primary care dentistry provided by the NHS. There are five surgeries, two of which are located on the ground floor.
The practice is open Monday from 8am to 5.30pm, Tuesdays from 8am to 7.30pm, Wednesday and Thursdays from 8am to 6pm, Fridays from 8.30am to 4.30pm and Saturdays from 8am to1pm.
There are five dentists, seven dental nurses (two of whom are trainees) and a practice manager.
The partnership is the registered provider for the practice. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the practice is run.
We received feedback from patients about the service via 16 Care Quality Commission comment cards. The feedback was positive about the service they had received.
Our key findings were:
- There was an effective complaints system.
- Staff had received safeguarding training, knew how to recognise signs of abuse and how to report it.
- There were sufficient numbers of suitably qualified staff to meet the needs of patients.
- Staff had been trained to manage medical emergencies.
- Infection control procedures were in accordance with the published guidelines.
- Patient care and treatment was planned and delivered in line with evidence based guidelines and current regulations.
- Patients received clear explanations about their proposed treatment, costs, benefits and risks and were involved in making decisions about it.
- Patients were treated with dignity and respect and their confidentiality was maintained.
- Patients could access routine treatment and urgent care when required.
- The practice was well-led, staff felt involved and supported and worked well as a team.
- The governance systems were effective.
- The practice sought feedback from staff and patients about the services they provided.