Tavistock Court

Updated 13 April 2019

The inspection: We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One inspector carried out this inspection.

Service and service type: Tavistock Court is a supported living service registered to provide personal care to people in their own home. The service is situated in Tavistock Court Housing scheme and provides 24-hour care and support to people who live in their own flats.

On the day of our inspection 28 people were using the service. Not everyone using Tavistock Court received a regulated activity. CQC only inspects the service being received by people provided with 'personal care', help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was unannounced.

What we did: We visited Tavistock Court on 19 March 2019 to talk to people being supported and their relatives. We also visited to see the registered manager and staff and to review care records and policies and procedures.

Before the inspection we gathered and reviewed information that we received from the provider on the provider information return (PIR). This is a document that the provider sent us saying how they were meeting the regulations, identified any key achievements and any plans for improvement. We also reviewed all information received from external sources such as the local authority and reviews of the service.

During the inspection we:

• We spoke with four people using the service, two relatives, three care staff, two team leaders, a visiting professional and the registered manager.

• Gathered information from three care files which included all aspects of care and risk.

• Looked at two staff files including all aspects of recruitment, supervisions, and training records.

• Records of accidents, incidents and complaints.

• Audits, surveys and minutes of staff and professional meetings.

• Policies and procedures relating to the management of the service.

Following the inspection, we received further evidence from the provider which showed the quality auditing systems which were used at the service.

Updated 13 April 2019

About the service: Tavistock Court provides support to people living in their own flats within one building. The service supports older people, younger adults, people living with a physical disability, people living with a sensory impairment and people with dementia.

People’s experience of using the service: People and their relatives were extremely positive about the care and support they received.

People received care which met their needs and care was adapted to people’s preferences, likes and dislikes. People were involved in their care planning and changes to people’s care were made depending on their wishes and choices.

The staff team were passionate about providing high quality person centred care and there was a passion for keeping people independent in their own homes for as long as possible whilst keeping people safe and respecting their privacy and dignity.

People were supported to take positive risks and were protected from harm and abuse in all areas of their care including the administration of medicines. Staff were knowledgeable about safeguarding and how to support people to be safe.

Staff recruitment procedures were through and included all necessary checks.

Staff told us they received adequate training, supervision and competency assessments to carry out their job roles effectively.

People received support from healthcare professionals. Staff worked well with these professionals to ensure that people received the support they needed.

People’s choices were respected and people were supported in line with the Mental Capacity Act.

People were supported to stay in their own homes and were treated with dignity and respect at the end of their life.

People were positive about the management of the service and feedback from people was used to drive improvements at the service.

The management team were passionate about providing high quality person centred care.

Rating at last inspection: Good (report published 10 April 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. During this inspection we found evidence continued to support the rating of good. More information is in the full report.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.