The Care Quality Commission

Archived: Butterflys Care Home - 23 Percival Road

23 Percival Road, Walton On The Naze, Essex, CO14 8HH (01255) 674902

Provided and run by:
Mrs J E & Mr M J Webster

Important: The provider of this service changed. See new profile

All Inspections

25 October 2013

During a routine inspection

We saw that staff treated people with respect and encouraged them to make choices and express their views. It was evident that staff knew people well and were caring in the way they supported people.

We saw that staff received appropriate training some of which was specific to the needs of people using the service.

The environment at The Butterfly's 23 Percival Road was homely and people's bedrooms were decorated according to their individual preferences.

The provider had processes in place to seek the opinions of people who lived at The Butterfly's Care Home and their relatives. They also carried out checks to monitor the quality and safety of the service.

22 October 2012

During a routine inspection

People using the service had complex needs which meant some of them were not able to tell us about their experiences. Many people shared their views through gestures, facial expressions and body language. We spoke generally with some people and we observed how people interacted with one another and with members of staff.

We saw that people smiled and appeared relaxed and comfortable with staff and others living in the home. One person spoke with us generally and said they liked the home. We could see that people were confident and happy.

During our inspection we saw that people received good care and that staff treated them with respect.

Staff showed a good understanding of people's needs and their individual ways of communicating.