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Inspection Summary


Overall summary & rating

Good

Updated 10 December 2019

About the service

Ace care Agency is a domiciliary care service providing personal care to older people who may have a diagnosis of dementia. People are supported in their own homes, at the time of the inspection 16 people were receiving personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

The registered manager had put new systems in place, to monitor the quality and safety of the service, and these were working effectively. People received person centred care. People, relatives and staff expressed confidence in the registered manager.

People felt safe and staff had good knowledge of safeguarding processes. There were enough staff to support people safely. Care plan and risk assessments were up to date and reviewed regularly. People received their medicines as prescribed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were treated with kindness and compassion. People felt well supported. People were listened to and could express their views. People’s privacy and dignity was maintained.

People’s communication needs were met. People’s personal preferences were identified in their care plans. People were involved in decisions about their care.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 3 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 December 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 10 December 2019

The service was effective.

Details are in our safe findings below.

Caring

Good

Updated 10 December 2019

The service was caring.

Details are in our safe findings below.

Responsive

Good

Updated 10 December 2019

The service was responsive.

Details are in our safe findings below.

Well-led

Good

Updated 10 December 2019

The service was well-led.

Details are in our well-led findings below.