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Inspection report

Date of Inspection: 11 April 2012
Date of Publication: 3 May 2012
Inspection Report published 3 May 2012 PDF


Inspection carried out on 11 April 2012

During a routine inspection

During the inspection we spoke with one person who uses the service, four of their relatives, two staff and the registered provider.

People told us they had clear information to help them make choices about whether or not they wanted to use the service. They told us that they were involved in agreeing their care and that the staff treated them with dignity and respect and observed their privacy. One person said: �They came out to do an assessment and care plan, both mom and myself were involved in this.� We found that people were encouraged to be as independent as possible whilst receiving care.

We found that people received the care they needed and that procedures were in place to ensure the care is delivered safely and as agreed with the person using the service and their relatives. We saw that the provider took account of people�s diverse needs whilst delivering the care. People told us they were happy with the care they received and had no concerns whatsoever about the service.

People told us they felt safe using the service and with the staff that visit them. One person said: �Mom feels safe with the care staff, if she wasn�t she would let me know.� We found that people who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We found that people received a service from staff that were trained and supported to meet their needs. Staff we spoke with were confident in their role and people we spoke with told us they had confidence in the staff. One person said: �I know that they train the staff I go to the office and all the certificates are there for you to see.�

People told us that they were able to raise their concerns with the provider and felt they would be acted upon. People told us they were asked their views on the quality of the service they received. We found that the provider monitors the service provided to ensure that it is of good quality.