• Care Home
  • Care home

Clarendon Court Care Home

Overall: Good read more about inspection ratings

Beechwood Close, Stapeley, Nantwich, Cheshire, CW5 7FY (01270) 621500

Provided and run by:
Maria Mallaband (6) Limited

Latest inspection summary

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Background to this inspection

Updated 6 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was completed by one inspector, a specialist advisor with a nursing background and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Clarendon Court is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the CQC. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

We spoke with four people who used the service and five relatives about their experience of the care provided. We spoke with eight members of staff including the regional director, registered manager, a nurse, senior care workers, and care workers. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We reviewed a range of records. This included 12 people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found and we received confirmation that improved facilities to store drink thickening products had been put in place.

Overall inspection

Good

Updated 6 September 2019

About the service

Clarendon Court is a residential care home providing personal and nursing care to 53 people at the time of the inspection. The service can support up to 55 people. Care is provided across three separate floors, each of which has separate adapted facilities. One of the floors specialises in providing care to people living with dementia.

People’s experience of using this service and what we found

Governance systems had improved since the last inspection. The quality of information within care plans had improved and contained accurate information about people’s needs and we could see how audits were used to drive improvements.

Some people felt that there were not always enough staff as staff were busy and didn’t always have the time to spend talking with people. The registered manager used a dependency tool to determine staffing levels and there was evidence of ongoing recruitment of new staff. We saw no evidence that this had a negative impact on the care people received.

Medicines were managed safely and the registered manager was responsive to any issues we identified during the inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were motivated and committed and people spoke positively about the care provided.

People had access to other professionals when they needed then and the registered manager worked closely with other agencies to ensure successful outcomes were achieved.

Systems were in place to ensure the safety and wellbeing of people. These included systems to protect people from the risk of abuse and to ensure that people could share their views on the service being provided at Clarendon Court.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was Requires Improvement (published 17 August 2018) and there was one breach of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations. The overall rating has now improved to good.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.