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The Yews Residential Care Home Good

Inspection Summary

Overall summary & rating


Updated 8 January 2020

About the service

The Yews Residential Care Home is a residential care home providing personal care to up to 40 older people. At the time of inspection, 22 people were using the service.

People’s experience of using this service and what we found

People received safe care and were protected against avoidable harm, abuse, neglect and discrimination. Staff understood safeguarding and whistleblowing procedures and were confident to use them.

Risks to people’s safety were assessed and strategies were put in place to reduce the risks. The environment was safe for people to use and regularly maintained. A large extension to the building had recently been completed, and a programme of refurbishment was in place for the older part of the building.

The recruitment practices ensured only suitable staff worked at the service and staff were employed in sufficient numbers to meet people’s needs.

People’s medicines were safely stored and administered. Staff received training that enabled them to have the skills and knowledge to provide effective care.

Healthcare needs were met, and people had access to health professionals as required. People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives.

Staff treated people with kindness, dignity and respect and spent time getting to know them. People were supported in the least restrictive way possible. Care plans reflected people likes, dislikes and preferences.

An activities programme was in place and people were engaged with throughout the service.

People and their family were involved in their own care planning as much as was possible. A complaints system was in place and was used effectively.

The management team were open and honest, and worked in partnership with outside agencies to improve people’s support when required.

More information is in the detailed findings below.

For more details, please see the full report which is on the CQC website at

Rating at last inspection: Good (report published 01/02/2017)

Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas



Updated 8 January 2020

The service was safe.

Details are in our safe findings below.



Updated 8 January 2020

The service was effective.

Details are in our effective findings below.



Updated 8 January 2020

The service was caring.

Details are in our caring findings below.



Updated 8 January 2020

The service was responsive.

Details are in our responsive findings below



Updated 8 January 2020

The service was well-led.

Details are in our well-Led findings below.