3 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 16 February 2022 and was announced. We gave the service one days’ notice of the inspection.
3 March 2022
About the service
The Yews Residential Care Home is a residential care home providing personal care to up to 40 older people. At the time of inspection, 22 people were using the service.
People’s experience of using this service and what we found
People received safe care and were protected against avoidable harm, abuse, neglect and discrimination. Staff understood safeguarding and whistleblowing procedures and were confident to use them.
Risks to people’s safety were assessed and strategies were put in place to reduce the risks. The environment was safe for people to use and regularly maintained. A large extension to the building had recently been completed, and a programme of refurbishment was in place for the older part of the building.
The recruitment practices ensured only suitable staff worked at the service and staff were employed in sufficient numbers to meet people’s needs.
People’s medicines were safely stored and administered. Staff received training that enabled them to have the skills and knowledge to provide effective care.
Healthcare needs were met, and people had access to health professionals as required. People's consent was gained before any care was provided, and they were supported to have maximum choice and control of their lives.
Staff treated people with kindness, dignity and respect and spent time getting to know them. People were supported in the least restrictive way possible. Care plans reflected people likes, dislikes and preferences.
An activities programme was in place and people were engaged with throughout the service.
People and their family were involved in their own care planning as much as was possible. A complaints system was in place and was used effectively.
The management team were open and honest, and worked in partnership with outside agencies to improve people’s support when required.
More information is in the detailed findings below.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection: Good (report published 01/02/2017)
Why we inspected: This was a planned inspection based on the rating at the last inspection. The service remained rated Good overall.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.