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The Yews Residential Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 9 February 2021

The Yews Residential Care Home is a residential care home providing personal care and accommodation to up to 40 older people, some of whom may be living with dementia. At the time of inspection there were 14 people living at the service and one person was in hospital. The service is over two floors and has communal spaces for dining and relaxation.

We found the following examples of good practice.

• The service had a COVID-19 outbreak at the time of the inspection and was therefore closed to non-essential visitors. Upon arrival essential visitors were required to complete a COVID-19 questionnaire, have their temperature checked, asked to sanitise their hands and wear personal protective equipment (PPE). COVID-19 related guidance was also available to visitors.

• During the COVID-19 pandemic people were supported to maintain contact with their friends and family by pre-planned visits. An outdoor pod had been created to safely facilitate contact or people saw their loved ones through the window.

• The registered manager had regular contact with people’s relatives, friends and representatives to share information about people’s health, care and welfare needs.

• The provider had ensured staff had an ongoing supply of PPE and we saw all staff wore PPE in accordance with COVID-19 best practice guidance.

• Staff had received training in the prevention and control of infections. The registered manager completed regular observations and checks to ensure staff remained compliant with infection control standards. An infection control audit and daily walk around by the registered manager were completed to continually review infection control practice.

• The provider had a COVID-19 and business continuity plan, and associated risk assessments to mitigate risks. Both staff and people who used the service received regular COVID-19 testing and plans were in place for all to receive the COVID-19 vaccination.

• The registered manager was supportive to the staff team ensuring staff received ongoing opportunities to discuss their role and raise any concerns. All updated COVID-19 related guidance was shared continually with staff.

• Changes to communication systems such the staff handover, staff meetings and when and how staff took their breaks had been planned to reduce the risk of infection transmission.

• Additional cleaning of frequent touch points such as door handles and hand rails were completed. At the time of the inspection a deep clean of bedrooms and communal areas had started.

• People were isolating in their bedrooms and outside each bedroom there was a supply of PPE and waste management followed best practice guidance.

• The registered manager spoke highly of the staff’s professionalism, dedication and care during a very challenging and difficult time.

Inspection areas

Safe

Good

Updated 9 February 2021

Further information is in the detailed findings below.

Effective

Good

Updated 9 February 2021

Caring

Good

Updated 9 February 2021

Responsive

Good

Updated 9 February 2021

Well-led

Good

Updated 9 February 2021