Wood Hill Lodge

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment of this key question under the new provider. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing, and communication needs with them. People’s current care needs were predominantly reflected in their care plan, we identified some care plans contained inconsistent information; however, this was rectified by the registered manager immediately. Care records showed appropriate health care professionals had been involved and needs were regularly reviewed.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People and their relatives spoke positively about the care and treatment delivered by the staff team. One person said, “Oh yes it’s very good here, they [staff] look after us very well” A relative said, “They [people] are really looked after.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The staff team worked well together and supported each other to ensure people's needs were met.

The provider supported people to manage their health and wellbeing to maximise their independence, choice, and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Care plans evidenced people had access to health care professionals. However, health care professionals told us activities could be more person-centred and staff could be more creative. The registered manager assured us this would be addressed with staff and look at better ways to promote people’s independence.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were predominantly positive and consistent and they met both clinical expectations and the expectations of people themselves. Care plans were reviewed and updated to reflect any changes to care and support. Daily notes and records were completed to monitor people’s health and wellbeing. People had access to local health and care services to support them to manage their wellbeing. However, we found documentation in people’s care records was not always consistent, which could lead to people receiving unsafe support. The provider had improved systems to address this, which required fully embedding into practice.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s care plans recorded their agreement to receive care and support and contained information from people about their wishes and choice about their care which was respected. People told us staff always knocked on their door before entering and respected their wishes and choices. One person said,” I can get up when I want to and go to bed whenever I like. I can stay up late if I want to.” Another said, “They always listen to me.”